• Airport - Mosnov Airport is 12 km from the hotel. The journey takes about 15-25 minutes (depending on traffic density). We will be happy to arrange transportation for you. The price for a hotel - airport transfer is 350 CZK. Use our hotel car with driver, orders at the reception.
   
• Bank - the nearest bank GE-Money Bank in the city center, about 30m from the hotel. Here you will find an ATM and other banking services. The nearest exchange office is directly in the Hotel building.
   
• Blanket and pillow - are you cold? Are you low under your head? Do not hesitate to contact the reception by 2 pm. We will be happy to provide you with more pillows or blankets. Your comfort is important to us.
   
• Breakfast - buffet breakfast is served in the cafe from 6:30 to 9:00. The price of breakfast is included in the room rate.You can also invite your non-hotel guests to the breakfast buffet. For those, the price of breakfast is 150 CZK per person.
   
• Coffee lounge - located in the main hotel building, next to the reception. A buffet breakfast is served daily, from 06:30 to 09:00 daily. The café is open daily until 10 pm. It offers a wide range of coffees, desserts and pastries, mixed drinks and snacks.
   
• Currency exchange - the hotel does not operate an exchange office. You can use GE-Money Bank in the square. Opening hours Mon - Fri: 8.30–12: 00 and 13: 00–16: 30.
   
• Departure - check out - we ask for the room to be vacated by 11:00. If you need to extend your stay, please contact the reception. On the day of arrival or departure, you can store your luggage on the ground floor free of charge.
   
• Fire and other dangers - in case of fire or other dangers, call line 150 (fire station) and the hotel reception (….) Immediately. Follow the instructions of the hotel staff, use the marked escape routes and emergency exits. Do not use the elevator in the event of a fire alarm. Fire extinguishers are located on each floor near the stairs. The room and the whole hotel is equipped with fire alarms. Escape routes and emergency exits - are marked on the inside of all room doors.
   
• Flowers - the nearest florist is on Kpt. Jaroš at the Albert supermarket. If you are interested, we will be happy to arrange the flowers for you, according to your wishes and pre-agreed prices.
   
• Information - you will receive all information at the reception
   
• Kettle - coffee / tea - as part of additional services, we will be happy to bring you a kettle with instant drinks (coffee, tea) for a flat price of CZK 200.
   
• Laptop - Hotel guests can borrow a laptop at reception. The price is 200 CZK / day. The condition is a guarantee in the form of a pre-authorized payment by credit card in the amount of CZK 5,000, or a cash deposit.
• Laundry, additional services - the hotel cooperates with an external laundry. We only offer laundry during the week. This is not possible on weekends. If you are interested in using these services, please hand over your laundry for cleaning at the reception within 9 hours. You will receive the cleaned laundry the next day by about 12 o'clock. You can find the price list in the folder. Please always fill in and sign the attached form.
   
• Letters, postcards, postage stamps - can be purchased at the hotel reception, which will also arrange for them to be sent.
   
• Magazines, newspapers - we do not sell newspapers in the hotel. If you are interested in them, we will be happy to provide them for you. Please report the newspaper you would like to read in the morning the day before.
   
• Medical assistance - first aid kit is at the hotel reception. If necessary, do not hesitate to contact the receptionist. If you want to buy medicines, the pharmacy is located on the square on the right. About 30 m from the hotel.
   
• Minibar - we would like to draw your attention to the vending machine on the ground floor (opposite the lift). Here you will find chilled alcoholic and soft drinks and confectionery.

• Night rest - we ask guests for mutual tolerance and observance of night rest in the period 22:00 - 6:00.

• Parking - parking directly at the hotel, is charged 80 CZK / day. To increase the safety of your vehicle, the car park is monitored by an industrial camera with a permanent record. The parking lot is bounded by a barrier on both sides.

• Payment cards - you can pay in cash or by credit card. We accept credit cards: VISA, AMEX, DC, American Express, Maester Card, Maestro, JCB
   
• Power supply - The Czech Republic has a standard power supply in the 230V AC network. If you need an adapter, we have it ready for you at the reception.
   
• Room card - room key - entry to the room is possible through a room card. When it is inserted into the lock, the green light comes on and the lock can be released - the door can be opened. The lock locks automatically 6 seconds after opening. These authorizations automatically expire at 11:00 on the day of the end of the stay.
   
• Restaurant - located in the adjacent hotel building. Here you can taste excellent Czech and international cuisine. Restaurant opening hours are Sunday to Thursday 11:00 to 23:00, Friday, Saturday 11:00 to 24:00.
   
• Request (tags) - do not disturb, room defect, room service - tags with requests are available in the hotel boards. Hang this tag on the door handle so that your request can be met. In case of your stay with a pet, please use the card "do not disturb" so as to avoid any problems when entering the room for cleaning.
   
• Secretarial services - fax - can be sent from the reception. Local fax is not charged. Fax abroad is charged according to the impulse rate of the designated destination. The hotel fax number where you can have the fax sent is: +420 556 843 009. Copying - one page A4 - black and white CZK 2.50. Free material scanning for hotel guests.
   
• Shoe shine - is located at the hotel reception.
   
• Shopping, shops - shopping center is located 30 m from the hotel. In the city you will also find stores Kaufland, Lidl, Plus Discount, Albert, Deichmann and more. The reception staff will be happy to advise you on where to find what you need or desire. The large shopping center is located in Frýdek-Místek and in Ostrava.
   
• Smoking - some rooms can be offered by the reception as a smoker. The cafe is non-smoking.
   
• Towels - in order to protect the environment and unnecessary washing of towels, we ask guests with a multi-day stay to place dirty towels to be replaced with new ones on the bathroom floor. Please do not take towels out of the rooms.
   
• Tickets for cultural events, theaters, etc. - if possible, we will be happy to get you tickets to theaters in Ostrava, Nový Jičín, or to the cultural house Kopřivnice, where performances of various Prague and other theaters take place. If you are interested, we will be happy to book cinema tickets for you. Please contact the reception.
   
• Wake up call - Call the hotel reception by dialing …… from your room. Please tell us your room number, time and we will be happy to wake you up.
   
• Wellness - massages and relaxation center is located in the main hotel building. Various massages can be booked at reception. You can also book a stay in the relaxation center, where you can use the sauna, whirlpool and steam herbal bath.
   
• Wifi - in the rooms and in the restaurant there is the possibility of connecting to high speed internet via WiFi - free of charge. The rooms have wireless WiFi, as well as cable.

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